Having previously employed an IT Manager, Breeze Motor Group were looking to outsource their IT to a reliable service. Breeze required 3rd party support to help oversee the complex network requirements and be on hand if there was more business support needed.
To begin the process, we met with Breeze to understand their business further internally and also discuss the company values. As an ongoing partnership, it’s key to ensure we hold both of these as a priority for the work we do, especially if we are supporting an existing member of the team.
Whilst in the initial process of onboarding a client, it’s important we speak to staff and managers to find any pain points they currently have and how this may affect their future goals. The benefit of outsourcing to a 3rd party is that we can take their problems and fix efficiently without any disruption to their day.
A big part of the work we do is to show a business where they can cut outgoing IT costs for the business and save time. We sat down with the company finance director to show him and explain where savings and improvements could be made. From this initial meeting we have saved breeze a substantial amount on their outgoings.
Onboarding a customer as 3rd party is the same as our full support customers, with the addition of working with the onsite team and systems that may already be in place.
Our onboarding process includes:
It was highlighted in the initial stages that some critical issues that were causing daily issues for Breeze. Additional pain points were identified and discussed with Senior management to take steps to resolve these issues:
After 6 months of supporting Breeze VW in a 3rd party capacity, we we’re brought in to accommodate the full running and support of all IT services. We work directly with their head office team to ensure their onsite needs we’re continued, and anything they required was resolved quickly and efficiently.
Since becoming the full support team for Breeze VW, we have become more involved with their core systems. Keyloop (previously known as CDK) is used by the dealership for multiple aspects of the business. By using time to train internal staff, we’re now able to help turnaround support requests directly without the delay of waiting for the software vendor.
Oh-Tech were an obvious choice for our revised IT strategy. The team have engaged seamlessly with our business and the changes they have implemented. We are now comfortable with the security, speed and robustness of our infrastructure.
Mark Langford – Managing Director, Breeze Motor Group
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