Privacy Policy
Oh-Tech Limited Customer Privacy Notice
Last Updated: 14th May 2025
This privacy notice tells you what to expect us to do with your personal information.
Contact Details
Post:
Oh-Tech Limited, Unit 30E, Chalwyn Industrial Estate,
St. Clements Road, POOLE, Dorset, BH12 4PE, GB
Telephone: 0333 4000 595
Email: info@ohtech.co.uk
What Information We Collect, Use, and Why
We collect or use the following information to provide and improve products and services for clients:
- Names and contact details
- Occupation
- Information relating to compliments or complaints
- Video recordings
- Audio recordings (eg calls)
- Account access information
- Website user information
We collect or use the following personal information for the operation of client or customer accounts:
- Names and contact details
- Addresses
- Purchase or service history
- Account information, including registration details
- Information used for security purposes
- Marketing preferences
We collect or use the following personal information for information updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
We collect or use the following personal information to comply with legal requirements:
- Name
- Contact information
- Client account information
- Any other personal information required to comply with legal obligations
We collect or use the following personal information for recruitment purposes:
- Contact details (eg name, address, telephone number or personal email address)
- Date of birth
- National Insurance number
- Copies of passports or other photo ID
- Employment history (eg job application, employment references or secondary employment)
- Education history (eg qualifications)
- Right to work information
- Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
- Security clearance details (eg basic checks and higher security clearance)
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Address
- Account information
- Purchase or service history
- Video recordings of public areas
- Audio recordings of public areas
- Video recordings of private or staff only areas
- Audio recordings of private or staff only areas
- Call recordings
- Dashcam footage – outside vehicle
- Dashcam footage – inside vehicle
- Witness statements and contact details
- Photographs
- Relevant information from previous investigations
- Customer or client accounts and records
- Information relating to health and safety (including incident investigation details and reports and accident book records)
- Correspondence
- Location data
Lawful Bases and Data Protection Rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure – You have the right to ask us to delete your personal information.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
- Your right to object to processing – You have the right to object to the processing of your personal data.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our Lawful Bases
For providing and improving products and services for clients:
- Consent – we have permission from you after we gave you all the relevant information.
For the operation of client or customer accounts:
- Consent – we have permission from you after we gave you all the relevant information.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you.
For information updates or marketing purposes:
- Consent – we have permission from you after we gave you all the relevant information.
To comply with legal requirements:
- Consent – we have permission from you after we gave you all the relevant information.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you.
For recruitment purposes:
- Consent – we have permission from you after we gave you all the relevant information.
- Legal obligation – we have to collect or use your information so we can comply with the law.
For dealing with queries, complaints or claims:
- Consent – we have permission from you after we gave you all the relevant information.
Where We Get Personal Information From
- Directly from you
- Previous employment
- Suppliers and service providers
How Long We Keep Information
For information on how long we keep personal information, see our retention schedule at https://ohtech.co.uk/drs.pdf
Who We Share Information With
Others we share personal information with:
- Other financial or fraud investigation authorities
- Emergency services
- External auditors
- Organisations we’re legally obliged to share personal information with
- Publicly on our website, social media or other marketing and information media
- Previous employers
- Suppliers and service providers
- Professional consultants
How to Complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
