IT Support

When a growing company hires its first internal IT Director, it marks a significant organizational milestone. The business finally reaches a size where it requires dedicated technology leadership rather than relying on a tech-savvy office manager to reboot the network router. However, a single technology leader quickly faces a severe operational bottleneck. A typical day […]

When a small business grows, the workload for a single internal IT manager often becomes unsustainable. Your technical lead spends most of their time resolving repetitive desk requests, which prevents them from executing the strategic projects required to improve business operations. This overextension frequently results in delayed projects, security vulnerabilities, and employee turnover. Your top […]

Once upon a time, a small business could conceivably make it relying on amateur or semi-professional technical support. This is no longer the case. Nowadays, business IT is so crucial that a professional touch is a hard requirement for success… for reasons you may not initially consider.

In storytelling, there’s a structure that the vast majority of stories follow, regardless of the format: introduction, rising action, conflict, falling action, resolution. The rising action and the conflict are what give the story its appeal—they’re the source of all the tension that keeps things moving forward. They’re where the stress and the drama live; […]

Whether employees like it or not, they bear some sort of responsibility for the technology they use in the office. It’s your job as the business owner to ensure that they get the help they need to both make effective use of the technology and to do so in a way that keeps the business […]

Learning a new piece of software can be challenging, even for the techiest employees out there. If you don’t provide enough support during this period, it could lead to frustration, wasted time, and a general resistance to change. Thankfully, you can address these issues by examining the psychological, organizational, and training-related factors at play when […]

AI is a game-changer, there’s no doubt about it. From the value your business gets from streamlining operations to its powerful information retrieval, it’s changed, in a very short amount of time, how knowledge-based businesses operate. If you’re thinking of handing over your entire customer support operation to an AI, however, you need to pump […]

Many businesses are under the impression that their IT, despite being a necessary cost, is just that: a bottomless pit for the company’s hard-earned money. However, this impression could be a sign that the business is not utilizing its technology effectively. Let’s look at three signs that your organization might need to reconsider its relationship […]

We live in a time where all business owners should have some working knowledge of technology, but this lesson is often learned only after the fact. Sometimes it takes a crisis to thrust one into action, but we’re here to help you take the first step. Today, we have four lessons that you can learn […]